Informativa sui rimborsi
We hope you love your purchase. However, if something isn’t quite right, we’re here to help.
ELIGIBILITY
Items are eligible for return or exchange if:
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The request is made within 7 days of delivery
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The item is unused, unworn, and in perfect condition
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All original tags and hygiene seals are intact
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The item is returned in its original packaging
For hygiene reasons, returns or exchanges cannot be accepted if the protective seal has been removed or if the item shows any signs of wear.
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
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Worn or washed items
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Items without original tags or hygiene seal
EXCHANGES
We offer exchanges for:
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A different size
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A different colour (subject to availability)
If the requested item is unavailable, you may choose a store credit or a refund.
REFUNDS
Once your return has been received and inspected, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping fees are non-refundable.
RETURN SHIPPING
UAE
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Return shipping fee: AED 22
This amount will be deducted from your refund.
Europe
Customers are responsible for arranging and covering the return shipping cost.
Original shipping fees are non-refundable.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
info@bruleebeachwear.com
We will arrange a replacement or full refund at no additional cost.
HOW TO REQUEST A RETURN OR EXCHANGE
To request a return or exchange, please email:
info@bruleebeachwear.com
Include:
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Your order number
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The item(s) you wish to return or exchange
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Reason for the request
Our team will guide you through the next steps.